Frequently Asked Questions

Account:
Do I need to create an account?
You can browse on our website and add items to your cart without creating an account, but to make any purchases you need to create an account by providing an email address and creating a password. Once you’ve created an account, shipping with us will be even easier.

Why can’t I sign into my account?
If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven’t accidentally left Caps Lock on.

Payment:
Card, Visa and MasterCard credit cards, Visa Debit, Visa Electron and MasterCard debit cards.
Direct Online Transfer (Internet banking such Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online etc.) We take security very seriously and our payment process uses the most advanced coding methods.
All information received will not be disclosed without your permission.

Return exchange:
Can I add items, change or cancel my order once I’ve confirmed it?
Unfortunately, once your order is complete, you can no longer add items, change or cancel your order.
Can I exchange my item?

Product information:
The Products information and features are available, with their related Product codes, on the Website.
The graphic representation of the Products on the Website, if available, normally corresponds to the photographic image shown together with the product description. It is understood that the image of the Products has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and qualities but may differ in colour and size. In case of a difference between the image and the product description, the description shall prevail.

Return and refund:
Not Receive: Empty parcel or incomplete, haven’t received any delivery,
Goods were not shipped on time, No tracking record of the shipment.
Already Receive: The seller sent the wrong item, Faulty parts, Malfunctions,
Scratched or broken upon arrival, Pirated goods, Screen display problems, missing functions.